Sales Engineer

Responsibilities:

Lead the Institutional Sales team on merchant technical scoping calls and meetings
Close deal and customer onboarding (API integration)
Act as a technical advisor and product expert
Closely work with sales, product and engineering team with product innovation and improvement
Build technical qualification documentation for key platforms and integrations
Support knowledge management building for scaling core FAQs and merchant technical questions
Architect product solutions for onboarding plans for merchant-specific needs
Track merchant feature requests pre-sales and triage value of requests

5+ years of experience in a customer-facing role responsible for technical discussions in a sales engineering, implementation, or technical account management capacity
Ability to simplify complex technical problems high to low/low to high
Prior experience in payments, Fin-tech, fraud/risk, or eCommerce
Prior experience in B2B technology, ideally with API/Platform driven products